They were so helpful in setting everything up. The unit was fantastic. Very well taken care of
Overall the property does have a nice relaxing feel to it and in my opinion a nice FL Keys charm to it. If we had stayed in this property when it was new, this review would have most likely been 5 stars and my take on Barefeet rentals would have been they are very nice, friendly people. Debated back and forth between 2 or 3 stars. When we turned in our keys at the end of the trip. We asked the front desk to pass along a message to have management give us a call. Since that did not occur, we settled on 2 stars. This rating would go up to 4 or 5 stars if there were more proactive solutions offered, there was better communication and more disclosure.
One other note: we were asked at one point if we called the 24 hour service number. Initially I said no. Barefeet explained that it was in our paper work and I should have used that. She was nice enough to point it out to me. Once I saw it, I informed her that we did use it. The 24 hour service number was a direct phone number to the one gentleman who does service for Barefoot Rentals. We called it twice, both times we left a message and our call was returned the next day. Maybe my communication style is different than Barefoot, but I would call this a service number during work hours not 24 hour service. To give proper credit, we were called before 11 AM the next day both times we called after 5 PM.
Follow up - Barefeet Rentals called us within 24 hours, they were very professional and took responsibility for the miscommunication. They also plan on implementing a couple changes to prevent this from occurring again. As far as I am concerned, that is as accountable as it gets. Their rating just went way up in my opinion. I would definitely book with them in the future if we return to Key Largo.
As for the refrigerator, we were told that the owner was coming out and was planning to replace it in two weeks (this really didn't help us since we were leaving in 5 days). When you have a known issue like a refrigerator not working properly and in need of repair, you need an alternative. I suggested in this situation, that ice and a cooler be provided. Unfortunately all of the food in the refrigerator spoiled with no way to keep it cool (we did not find out we had a refrigerator issue until after we purchased food for the week).
Best rental agent any where!
Barefeet Rentals also abides by their contracts and does not make exceptions, very standard in the industry. Just make sure you read the entire contract and ask questions before committing. Mariners Club is a quiet little community with some very specific CC&R's. If you plan on bringing a large noisy group, this place will most likely not be for you. There are very specific rules about how many people may occupy a dwelling and it is very quiet after about 10 PM other than the little watering hole with much character next door that plays live music but shuts down at 11 PM on some days (other days it shut down at 10 PM or before). Also plan on going to the store within the 1st 24-48 hours. Starter paper towels, bath tissue, kitchen detergents and soap are provided as stated in your paperwork, but you will most likely need more pretty quick.
Everyone here is very nice when you speak with them on the phone/in person and I truly believe they have the best of intentions. We booked Mariners club 114, great view and a wonderful vibe for us. Very nice place but, it has been well loved for many years. Unfortunately there were several items that were in need of repair when we arrived (broken cabinet door, broken blinds and the refrigerator). Not sure what the quality control is, but as someone who has rented property out to others on VRBO, it would have not passed our inspection. I would suggest that if issues like these are found on inspection and cannot be fixed right away, at least a note (by phone or email) should be left to the renters making them aware of the issues and to make the vacationers aware that Barefoot Management knows about these problems.
Had a great experience! They made it very easy for my big group to get in and out. They where also very helpful with anything we needed. Couldn’t be more happy with our vacation rental.
Original review (Minus a couple lines due to length):
Very nice large condo. Very comfortable for Extended family of 9 people. Great customer service
Barefeet Vacation Rentals is a US Travel Agency based in Key Largo, Florida. Barefeet Vacation Rentals is located at 103400 Overseas Hwy #203, Key Largo, FL 33037, USA.
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