Will never rent from this place again! To start off they gave us a broken boat, we anchored and brought up to motor up to hang out and get in the water and enjoy our time in the keys. When we got back on to the boat the motor was stuck and would not go back down from the up postion. When we called to ask for some help from this company they told us to do what we got to do to get the motor down that they can't Send no one out that way to get you. After 45 minutes of jumping on the motor we finally got ot down. When we went to return the boat we had used less than a quarter tank and were waiting for them to fill us back up so we could pay for gas but then they told they would fill it in the morning and give us a call with the amount, but instead they waited over a week and now was to charge us for over $100 in gas, when there is no way in hell we used that much since we pretty much filled it out self at one point just so we wouldn't have to pay as much when we got back to the marina. Just never rent from here or you'll probably get screwed too
Started off bad, but tried to give them the benefit of the doubt. We were scheduled to arrive between 9 and 10. We arrived at 9:30 and the boat wasn't prepared for us to go out. It took us an hour to get ready to leave. They were still taking coolers and garbage off the boat from previous people and gasing up the boat. And the bottled water that we paid for in advance wasn't there. We had to wait for someone to go get it. The boat was not good. The ladder was shaky and felt like it would break, the engine wouldn't go up or down and there was rubber piping that was coming off. When we came back they were unable to provide a boat slip and rushed us to leave. We still had to pay for gas. Which they tried to inform us we owed 50 gallons worth of gas. They didn't even fill the tank in front of us. When we booked we asked how much gas would cost us. We were quoted $60-$80. And when we arrived back they tried to charge us $180 for the 50 gallons we supposedly used. When we questioned this with the owner he replied that they didn't think we were the New York/New Jersey inbreds who are dishonorable. I am a New Yorker and that was very offensive. We will NEVER use this company again. They are a RIP OFF. From beginning to the end.
GREAT LOCATION, SOLID CUSTOMER SERVICE, REASONABLE PRICE AND FLEXIBLE HOURS! AWESOME DAY!!
Just go with ATLANTIS BOAT RENTAL the first time. Here is what happen when I went somewhere else first... After calling around to multiple boat rental companies in Key Largo, and searching for the best price, I reserved the boat with ANOTHER COMPANY over the phone. After arriving the day of my charter to pick the boat up I really feeling cheated on what I had paid for. The boat I rented was poorly maintained, (maybe completely unmaintained) the shifter was stiff and wouldn't go into gear properly, the gauges didn't work, boat was beat up around the sides, they only gave us a paper map but no GPS, no music device and the customer service was horrible. The guy at the dock was incredibly rude to me and my family and wouldn't answer our questions or even give us advice on where to go or how to get there. We did get lost a few times and tried calling to get some directions. After a few attempts, they finally answered but was no help! They just said, "That's why we gave you a map." My experience was so bad I cancelled my other dates and called Atlantis Boat Rental who I should have just went with in the first place. Atlantis was supper professional and was what I originally expected from the other company. The booking process over the phone was easy even though it was last minute. When we arrived, the staff were really happy to greet us and they even helped us load our gear. The dock master gave us a full orientation of the boat and places to visit and answered all our questions. The boat was not only in really great condition but was fully equipped with everything we needed. GPS, fish finder, bluetooth, working gauges and the boat was so easy to handle. When we called them for directions they new exactly where we were and helped. (They even have GPS tracking on the boats so you are never lost! They do have a little higher rate but wow is it worth paying a few dollars extra for the service. Take it from me, you really do get what you pay for so don't skimp on a few dollars and risk what happened to me and my family. After all, you're on vacation and if you're like me you only get to have one once a year, make the most of it and don't risk messing it up!
We had a great day on their deck boat !! The boat was comfortable and easy to drive. I extended a half day trip to whole day. The dock is at a great location and easily access the ocean side. They were very helpful and accommodating. Very satisfied with the service.
Atlantis Boat Rental Key Largo Fl Keys is a US Point Of Interest based in Key Largo, Florida. Atlantis Boat Rental Key Largo Fl Keys is located at 21 Garden Cove Dr, Key Largo, FL 33037, USA.
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